Interactive Support Chatbot Lesson 1: load your FAQs and test the bot's honesty when it doesn't know an answer, with an AI Coach.
Support Chatbot · Lesson 1Free  ~12 min · No code

Your first FAQ bot — live on your site today.

You answer the same questions a hundred times. This lesson builds a support bot from your own content, sets it to be honest about what it doesn't know, and embeds it on your site. No code.

The mental model

A support bot is your FAQ + one hard rule: only answer from my content, and escalate when unsure.

A good bot isn't a know-it-all — it's your best answers plus a rule that keeps it honest. Feed it your real Q&A, tell it to answer only from that and hand off when it can't, and you have 24/7 support that never makes things up.

The reframeA bot that invents answers is worse than no bot. One confident wrong answer about a refund or a deadline costs more than the ten right ones saved. Honest-and-escalating beats clever-and-wrong every time.

Step 01 · Build it from your top questions

Gather the questions you actually get most, and the real answers. Switch on the FAQs this bot will know:

Knowledge loaded:
0 / 3
Setup promptYou are a support assistant for [business]. Answer only from the FAQ content I've given you, in a friendly, concise voice. If a question isn't covered, say you're not sure and offer to connect the person with a human — never guess. Keep answers short.

Step 02 · Test its honesty

Load the FAQs above, then ask it things. Watch it answer what it knows — and escalate what it doesn't, instead of bluffing.

Step 03 · Put it on your site

Most tools give you a small snippet to paste — the lessons walk you through it. The widget sits in the corner of your site and answers 24/7.

Test the gaps before you ship. Ask it three things you know aren't in its content and confirm it says "let me connect you with someone" instead of inventing. That single behavior is the difference between helpful and harmful.

Your challenge: ship a first bot

  1. Gather your top 10 real questions and answers.
  2. Build the bot and set the honest-or-escalate rule.
  3. Test it with questions it shouldn't know — confirm it escalates.
  4. Paste the widget snippet onto your site.
✓

Lesson complete

You can build a support bot from your own Q&A, set honest behavior so it escalates instead of bluffing, and embed a chat widget on your site.

Up next

Lesson 2 · A bot that actually helps

Continue to Lesson 2 →
Open the PlaygroundBack to Support Chatbot
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